Shipping policy

At SweetScentShop, we understand the anticipation of receiving your fragrance and aim to deliver your order promptly and safely. Our Shipping Policy is designed to ensure transparency, reliability, and convenience.

Processing Time:

  • Orders are processed within 1–3 business days after confirmation of payment.
  • During peak seasons or promotions, processing may take up to 5 business days.

Shipping Methods and Delivery:

  • We offer standard and expedited shipping options.
  • Estimated delivery times are calculated based on destination and shipping method:
    • Standard Shipping (Canada & USA): 5–10 business days
    • Expedited Shipping: 2–5 business days
  • SweetScentShop is not responsible for delays caused by carriers, customs, or unforeseen events.

Tracking Your Order:

  • Once your order is shipped, you will receive a tracking number via email.
  • You can monitor your shipment’s status directly with the carrier.

International Shipping:

  • Duties, taxes, and customs fees are the responsibility of the customer.
  • Delivery times may vary depending on the destination country’s customs procedures.

Lost or Damaged Packages:

  • If your package is lost or arrives damaged, contact our support team immediately.
  • We will assist in filing claims and ensure a resolution that aligns with our commitment to customer satisfaction.

SweetScentShop is dedicated to making your unboxing experience as elegant and joyful as the fragrances inside, reflecting the Minimal + Elegant + Soft aesthetic of our brand.