Refund policy

At SweetScentShop, we take pride in the quality and authenticity of every perfume we offer. Your satisfaction is our top priority, and we strive to make every purchase a delightful experience. However, if for any reason you are not completely satisfied with your order, we have created a straightforward and transparent Return and Refund Policy to ensure your peace of mind.

Eligibility for Returns:

  • Items must be returned within 30 days from the date of delivery.
  • Perfumes must be unused, unopened, and in their original packaging with all labels intact.
  • Personalized or customized products are not eligible for return unless damaged or defective.

How to Initiate a Return:

  1. Contact our Customer Support team at support@SweetScentShop.store or call (800) 387-6556 to initiate your return.
  2. Provide your order number, the product name, and reason for the return.
  3. Our team will provide a Return Authorization (RA) number and detailed instructions for sending your item back.

Refund Process:

  • Once we receive and inspect your returned product, we will notify you of the status of your refund.
  • Approved refunds will be issued to your original payment method within 5–7 business days.
  • Shipping costs are non-refundable, except in cases where the wrong product was shipped or items arrive damaged.

Exchange Policy:

  • If you wish to exchange an item for another fragrance or size, please indicate this when requesting your return.
  • Exchanges are subject to product availability, and we will guide you through a smooth process to ensure satisfaction.

At SweetScentShop, we aim to make every step of your shopping experience simple, elegant, and hassle-free. Your confidence in purchasing our fragrances is as important to us as the luxurious aromas we provide.